Privacy Policy

AskAndres (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services.

AskAndres operates from Valencia, Spain, and complies with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws (LOPDGDD).

1. Data Controller

The data controller responsible for your personal data is:

AskAndres

Valencia, Spain

Email: hello@askandres.org

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Identification data (name, surname)

  • Contact data (email address, phone number, WhatsApp)

  • Billing and payment information

  • Account and subscription details

  • Task-related information you provide to us

  • Communication data (emails, WhatsApp messages, Trello, forms)

  • Technical data (IP address, browser type, device information)

  • Website usage data (cookies and analytics)

You are responsible for ensuring that the information you provide is accurate and up to date.

3. How We Use Your Data

We process your personal data for the following purposes:

  • To provide and manage our personal assistant services

  • To manage subscriptions, payments and invoicing

  • To communicate with you regarding tasks and services

  • To manage customer support and enquiries

  • To comply with legal and contractual obligations

  • To improve our website and services

  • For marketing purposes only if you have given consent

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your explicit consent (where required)

5. Sharing of Personal Data

We may share your personal data with:

  • Members of the AskAndres team involved in delivering services

  • Trusted third-party service providers (e.g. payment processors, software tools)

  • Public authorities, where legally required

We do not sell your personal data to third parties.

6. Third-Party Services & Tools

We may use third-party tools such as:

  • Email and communication platforms

  • Trello, WhatsApp, Notion, Google Drive

  • Payment processors

  • Analytics and website hosting providers

These providers process data in accordance with GDPR or equivalent safeguards.

7. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Fulfil legal and contractual obligations

  • Resolve disputes

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact:

📧 hello@askandres.org

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD):

https://www.aepd.es

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

However, no system can be guaranteed to be 100% secure.

11. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

You can manage or disable cookies through your browser settings.

A separate Cookie Policy may apply.

12. Confidentiality

All information provided by Clients is treated as confidential and used solely for the purpose of delivering AskAndres services, unless disclosure is required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of our services constitutes acceptance of the updated policy.

14. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 hello@askandres.org